Hey there! Welcome to Shoerave—where every step tells a story. Whether you’ve got a question, a suggestion, or just want to chat about shoes (we’re obsessed too!), we’re all ears. Fun fact: Our founder, Jamie, still replies to every email personally. It’s a tradition that started back in 2015 when we were just a tiny shop in Portland. Now, we’re bigger, but that personal touch? It’s here to stay.
Honestly, we’ve tried chatbots and automated replies, but nothing beats a real conversation. Here’s how to reach us:
Look, we get it—some companies make you feel like just another order number. Not us. Last year, a customer’s feedback about our return policy led to a complete overhaul. Now? It’s one of the most flexible in the biz. So if something’s on your mind, tell us. We’re listening.
P.S. Need help ASAP? Try our Live Chat during business hours. It’s manned by real humans—no robots, we promise.
"I emailed about a sizing issue, and Jamie himself called me to fix it. Who does that anymore?" — Sarah K., loyal since 2018