At Urban Footwear Collective, we prioritize seamless delivery to ensure your carefully selected footwear arrives with the same care we put into curating our collection. Our team processes orders within 1-2 business days, with a meticulous quality check before dispatch. Whether you're updating your casual wardrobe or seeking statement pieces for special occasions, our logistics partners ensure your order is handled efficiently from warehouse to doorstep.
Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity, with most domestic shipments arriving within 5-7 business days after processing. International deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these timelines, in which case we proactively notify affected customers.
We offer transparent pricing with two straightforward options:
Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Economy Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more
All shipping fees are calculated at checkout based on your cart total before taxes. Expedited shipping options may be available during checkout for time-sensitive deliveries.
We currently ship to over 50 countries across North America, Europe, and select Asian markets. Some remote locations and certain territories may have restricted delivery options due to carrier limitations. During checkout, our system automatically validates your address against current service availability. For specific inquiries about your region, please contact our support team prior to ordering.
Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' logistics networks. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. If tracking information doesn't update within 72 hours of receiving your shipment notification, please check your spam folder before contacting us.
While we work with reliable carriers, occasional delays may occur due to weather, customs inspections, or logistical challenges. If your package exceeds the estimated delivery window by more than 5 business days, please contact [email protected] with your order number. For lost shipments, we initiate investigations with carriers after 15 business days of the last tracking update and will either reship your items or process a refund accordingly.
International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and are not included in your order total or shipping costs. We declare all packages at full value as required by international trade laws. For accurate estimates of potential charges, we recommend consulting your local customs office prior to placing orders, especially for bulk purchases or high-value shipments.
